Introduction

Welcome to Klavierhaus. These Terms and Conditions ("Terms") govern your use of the services provided by Klavierhaus, including but not limited to piano restoration, sales, and warranty services. By accessing or using our services, you agree to be bound by these Terms.

Definitions

"Klavierhaus" refers to Klavierhaus and its authorized representatives and dealer partners.

"Instrument" refers to any piano or related musical instrument sold, restored, or serviced by Klavierhaus.

"Warranted Area" refers to the fifty United States and the District of Columbia.

Join the Klavierhaus Referral Program 

Submit for eligibility HERE

At Klavierhaus, we believe great instruments deserve to be placed in the hands of great musicians, and we know that journey often begins with the guidance of a trusted teacher, technician, or mentor.

This Referral Program is our way of thanking the dedicated individuals who play a vital role in that process. Whether you're a music educator, a piano technician, or simply someone who appreciates fine craftsmanship, we're honored to partner with you in bringing handcrafted instruments to life in new homes.

1. Purpose

2. Eligibility

2.1 Qualified Referrers:

• Music teachers
• Piano technicians
• Private individuals
• Influencers

2.2 Referral Declaration:

• Referrer's full name and contact details
• Name of the referred client
• Intended level of involvement (see Section 3)
• Referral source

2.3 Qualified Referrals:

• The referred client must not already be an active lead in Klavierhaus’s sales system, defined as any contact with documented price quotes, showroom visits, or active sales communications within the past 90 days.
• The referral must be submitted and documented before the client completes their purchase.
• Clients already in negotiation or previously referred by another party are not eligible.

2.4 Referral Validity

2.5 Ongoing Referral Relationship

• The client remains associated with the original referrer
• No other referrer has submitted a conflicting claim
• The referrer remains in good standing, defined as compliance with all program terms and no prior misuse of the policy

Upgrade Bonus:

2.6 Loyalty Bonus

• The full sale is completed and paid
• The piano has been delivered
• No return or refund occurs within the applicable return window
• The referrer was officially linked to the client at the time of referral submission

2.7 Duplicate Claims:

• The timing of the initial referral submission
• The completeness and accuracy of supporting documentation

2.8 Institutional Clients:

3. Commission Structure

Commission Levels:

• No commission is paid on accessories, rentals, or services unless part of main sale.
• No maximum commission cap.
• Profit determination is at Klavierhaus’s discretion but must be exercised in good faith.

NOTE: A piano purchase refers to the sale of a new, pre-owned, or rebuilt piano. It does not include rentals, accessories, or services unless bundled into the main piano sale.

4. Referral Process

4.1 Submission:

4.2 Verification:

4.3 Expiration:

5. Payment Terms

5.1 Payment Timing:

5.2 Method:

5.3 Minimum Threshold:

5.4 Taxes and Contractor Status:

5.5 Disputes:

6. Program Rules & Termination

6.1 Ethical Conduct:

6.2 Referral Limits:

6.3 Termination:

6.4 Marketing Support:

6.5 Policy Review:

At Klavierhaus, we take pride in the exceptional quality of our instruments and the meticulous craftsmanship behind every restoration and hand-prepared piano. Our instruments are sold exclusively through authorized representatives and trusted dealer partners, and we are pleased to provide the Original Owner with the following Limited Warranty.

This warranty applies only to pianos that have been purchased directly from Klavierhaus or one of our authorized affiliates, restored by Klavierhaus or its approved partners, and used exclusively within the fifty United States and the District of Columbia.

If you have any questions, our team is always here to help.

Warranty Coverage

Klavierhaus warrants each instrument to be free from defects in materials or workmanship for 5 years from the original purchase date when used under normal conditions.

During this period, Klavierhaus will repair or replace any defective part at no charge. Labor, including regulation and voicing, is covered for 1 year from the original purchase date.

Service may include reasonable on-site visits by an approved Klavierhaus technician. Replacement parts may be new, reconditioned, or refurbished to Klavierhaus standards. If full replacement is necessary, a comparable restored or pre-owned instrument of equal or greater quality may be provided.

Exclusions

This warranty does not cover the following:

• Damage caused by misuse, neglect, accident, or environmental conditions such as excessive humidity, dryness, or temperature fluctuations

• Repairs, service, or modifications not performed or approved by Klavierhaus

• Damage incurred during transport not arranged or performed by Klavierhaus

• Routine maintenance such as tuning, regulation, and voicing

• Normal wear of hammers, felts, keytops, and other consumable components

• Electronic components not installed or endorsed by Klavierhaus

• Any instrument with an altered serial number or falsified proof of purchase

This warranty is extended only to the Original Owner and is non-transferable.

Requesting Warranty Service

To request service, please contact a Klavierhaus service representative or reach out to our New York Service Department using the information below.

Please include the following:

• A detailed description of the issue

• The original sales invoice or proof of purchase

• Confirmation that the instrument remains within the Warranted Area

If your instrument is found to be ineligible for warranty coverage, we will provide an estimate before any work begins.

Limitations

Any implied warranties, including those of merchantability or fitness for a particular purpose, are limited to the duration of this express warranty.

Klavierhaus is not liable for incidental, consequential, or special damages, including loss of use, performance interruptions, or damage to other property.

Some states do not allow limitations on implied warranties or exclusions of incidental or consequential damages, so these limitations may not apply to you.

This warranty provides specific legal rights. You may have additional rights that vary by state. No employee or representative of Klavierhaus is authorized to offer any warranty beyond what is stated here.

Klavierhaus

790 11th Avenue, New York, NY 10019

Phone: (212) 245-4535

Email: info@klavierhaus.com

Website: www.klavierhaus.com

1. Instrument Description

• Make/Model (e.g., Steinway Model A, Bösendorfer 225, Fazioli 212)
• Serial Number and Edition
• Finish and Value

2. Rental Term and Payment

• Rate: Starting from $200 per week (billed monthly).
• Payment Due: First calendar day of each month.
• Late Fee: 5% if payment is not received within ten days.
• Payment Methods: Bank transfer or credit card (4% surcharge applies).
• Security Deposit: Equal to one month’s rent, due upon signing.

3. Delivery and Transportation

4. Maintenance and Condition

5. Insurance and Liability

• Physical damage (scratches, string breakage, dents)
• Environmental damage (humidity, temperature fluctuations)
• Water, fire, theft, or vandalism
• Unauthorized service or tuning

6. Environmental Conditions

7. Use and Location

8. Purchase Option

• Purchase Price: Determined at the start of the rental.
• Credit Toward Purchase: 50% of rental fees paid will be applied toward the final purchase price.

9. Legal and Dispute Resolution

10. Force Majeure

11. Notices and Agreement

1. Detailed Scope of Work:

Restoration Services:

• • This agreement covers the comprehensive evaluation and restoration of the piano as outlined in the attached Work Order. The Work Order serves as a binding supplement to this estimate and details the specific components to be restored or replaced, including structural, mechanical, and cosmetic elements.

Cost Breakdown:

• • An initial estimate of parts and labor is provided, including a line-by-line breakdown of expected expenses for each major component of the restoration process. These estimates are based on preliminary assessments and may be adjusted as further inspection occurs.

2. Estimated Cost:

Total Estimated Cost:

• • The preliminary cost for the complete restoration is detailed in the accompanying Restoration Estimate. This includes standard materials, labor, and procedures required to complete the restoration as currently understood.

Price Variability:

• • The final price is subject to change due to:

    • Market fluctuations in material costs,

    • Additional labor required,

    • Unforeseen repairs or replacement needs discovered during the restoration process.

  • Any such changes will be documented and reflected in the final invoice. All significant changes will be communicated in advance.

3. Delivery Date:

Estimated Completion Time:

• • Restoration is expected to be completed within the timeframe specified in the Restoration Estimate, starting from the confirmed project start date.

Variable Delivery Date:

• • Delivery dates are estimates and may change based on:

    • Availability of specific parts,

    • Discovery of additional necessary work,

    • Delays in the supply chain.

  • Clients will be notified promptly of any anticipated delays.

4. Terms and Conditions:

Estimate Validity:

Estimates are valid for thirty (30) calendar days from the date of issuance. If not accepted within this period, a revised estimate may be issued to reflect updated costs or scheduling.

Approval and Payments:

All payments are due upon receipt of invoice unless otherwise agreed in writing. Tax assessed at time of invoicing

5. Additional Charges:

Unforeseen Repairs:

If additional repairs not outlined in the original scope become necessary, the client will receive a written notice including cost implications. No additional work will proceed without prior written or email approval.

Transportation and Handling:

Transportation and handling services will be coordinated directly through Klavierhaus-authorized movers. These services are not included in the restoration estimate and will be quoted and billed separately by the authorized mover. Scheduling and logistics will be managed in direct communication with the client.

6. Additional Provisions

Limited Warranty:

See section "LIMITED WARRANTY" on this webpage. 

Liability Disclaimer:

Transportation and handling services will be coordinated directly through Klavierhaus-authorized movers. These services are not included in the restoration estimate and will be quoted and billed separately by the authorized mover. Scheduling and logistics will be managed in direct communication with the client.

Cancellation Policy:

In the event of cancellation by the client after work has begun, the client remains liable for all material costs and labor performed up to the date of cancellation.

Dispute Resolution:

Any disputes arising from this agreement shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to mediation or binding arbitration in the jurisdiction of New York. 

1. Introduction

Klavierhaus ("Klavierhaus," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@klavierhaus.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when purchasing a product or service, or when otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the choices you make, including your settings, but may include:

• Name and Contact Data

• Payment Data

• Usage Data

• Marketing and Communications Data

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To send you marketing and promotional communications.

• To fulfill and manage your orders, payments, returns, and exchanges made through the Website.

• To administer prize draws and competitions.

• To provide, operate, and maintain our website, and other related services, including to provide our users with access to certain features of our website.

• To provide you with information, products, or services that you request from us.

• To find and prevent fraud.

4. Will Your Information Be Shared with Anyone?

We only share your personal information with your consent or as required for the performance of the contract between you and us. We may also share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential. We will not share your personal information with any company outside of Klavierhaus for marketing purposes.

5. How Long Do We Keep Your Information?

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

7. Do We Make Updates to This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may email or by post to:

Klavierhaus

790 11th Avenue, New York, NY 10019

Phone: (212) 245-4535

Website: www.klavierhaus.com

This Terms and Conditions and Privacy Policy is governed by and construed in accordance with the laws of the State of New York.